Funding Source: - BC/BS of MI $150,000; 2002-03
- RWJ Foundation $60,000; 2002-05
- Root Learning Inc $150,000 In Kind; 2002-05
- Empowerment Zone Innovation Program $219,000; 2002-03
Goals & Objectives: To increase the enrollment of eligible east side Detroit children in Medicaid/MI Child health insurance programs. - Communities
Involved: East side Detroit residents, primarily African American; local Family Independence Agency (FIA)/social service staff.
- Partners:
- Neighborhood Service Organization
- University of Michigan School of Public Health
- Communities in Schools
- Friends of Parkside
- Family Independence Agency
- Detroit Health Department
- Michigan Department of Community Health
Intervention: Organizational change/ quality improvement process to improve customer service and staff effectiveness at local FIA offices. Outcome Indicators: - Enrollment of children in Medicaid/MI Child
- Changes in local welfare staff attitudes and behavior
- Raised knowledge about Medicaid/MI child
- Improved customer satisfaction
Methods & Analyses: - Formative research (Focus groups with community residents, FIA staff) used to develop this project
- Pre-post surveys: of 300 FIA customers and 100 FIA staff in each of 3 intervention and 3 control areas
- Pre-post training skills assessments among FIA staff
Results: