Eastside Access Partnership (EAP)

Funding Source:
  • BC/BS of MI $150,000; 2002-03
  • RWJ Foundation $60,000; 2002-05
  • Root Learning Inc $150,000 In Kind; 2002-05
  • Empowerment Zone Innovation Program $219,000; 2002-03
Goals & Objectives:
To increase the enrollment of eligible east side Detroit children in Medicaid/MI Child health insurance programs.

East side Detroit residents, primarily African American; local Family Independence Agency (FIA)/social service staff.

  • Neighborhood Service Organization
  • University of Michigan School of Public Health
  • Communities in Schools
  • Friends of Parkside
  • Family Independence Agency
  • Detroit Health Department
  • Michigan Department of Community Health
Organizational change/ quality improvement process to improve customer service and staff effectiveness at local FIA offices.
Outcome Indicators:
  • Enrollment of children in Medicaid/MI Child
  • Changes in local welfare staff attitudes and behavior
  • Raised knowledge about Medicaid/MI child
  • Improved customer satisfaction
Methods & Analyses:
  • Formative research (Focus groups with community residents, FIA staff) used to develop this project
  • Pre-post surveys: of 300 FIA customers and 100 FIA staff in each of 3 intervention and 3 control areas
  • Pre-post training skills assessments among FIA staff